www.ccvhdi.com

IT professionals are often the first consulted following an intrusion incident, employee misuse of a computer or theft of data. The initial steps taken to respond to these issues often make the difference in sure to follow litigation or the overall cost to the organization. This presentation will focus on what you need to know to better serve your company or clients in these situations.

Speaker: Don Vilfer
President of Califorensics
A Computer Forensics and Investigative Services firm in Roseville. Don previously served in the FBI as the Special Agent in charge of the White Collar Crime and Computer Crime Unit. As such, he led investigations of Federal White Collar Crime and Computer Crime violations, including an international computer intrusion and extortion investigation. During his FBI career he was also assigned to the Washington D.C. Field Office and later at FBI Headquarters in Washington D.C. where he led a major case management team at venues from The White House to the Oklahoma City Bombing.

Coming In March: We will be teaming up with the Sacramento Chapter to host our Favorite ITIL guy! Malcom Fry! Yes, he is back from over the Pond to grace the Colonies once again. He will be offering a full day training session in Sacramento entitled “The Power of Metrics for Optimal ITSM Performance” It will all happen on Monday, March 19th. Best of all, Its FREE!! Use the following link to HDI to register for this training. I have already!! You have to register if you want to attend. http://www.thinkhdi.com/landing/fry-metrics-tour-2012.aspx

Cloud computing and Self Service Service Management are they the way ahead?  Malcolm Fry is a world renowned, distinguished and highly entertaining IT industry luminary with over 40 years experience in Information Technology. Malcolm is the author of many best selling books on IT Service Management.

Speaker: Malcolm Fry
Independent Executive Consultant
Fry Consultants

As a recognized IT industry luminary with over 40 years experience in Information Technology, Malcolm Fry serves as an Independent Executive Advisor, and brings an unparalleled breadth of knowledge and experience in IT business and technical issues. Malcolm is the author of many publications on IT service and support, has had numerous articles and papers published, and is regularly contacted as a source of information by technology journalists. Among his latest publications are ‘A Step-by-Step Guide to Building a CMDB’ and the ITIL complementary book ‘How to Build a Service Management Department’ Malcolm’s newest publication is ‘ITIL Lite a Road Map to Partial or Full ITIL Implementation’.. Malcolm was also a member of the v3 Advisory Group and a mentor for the ‘Service Operations’ book. In April 2009 he was awarded the prestigious ‘Ron Muns Lifetime Achievement Award for IT Service and Support.’

Sponsored by:

At DriveSavers Data Recovery, data loss is only temporary and we prove it every day with the highest hard drive recovery success rate in the industry. That’s why major manufacturers have trusted DriveSavers since 1985 to perform sensitive data recovery operations without voiding your original warranty.

• What is the Data Security Gap?
• Hardware Failure Requires Professional Data Recovery
• Who Can you trust?
• Wrong Recovery Vendore?????
• Data Recovery providers could put your data at Risk!
• Risk points during Data recovery.
• Vet your Data Recovery Vendors!

Date: Wednesday, May 18^th

Networking: 5:30pm-6:00pm

Program: 6:00pm-7:00pm

Where: 1601 Cummins Dr., Suite D, Modesto

MedAmerica Billing Services

RSVP: May 18th Ken.Osborne@rht.com or phone 209.513.9885

Light refreshments served.

Register today!

Speaker Bio – Rob Matheson

Rob Matheson has worked for DriveSavers since 1997. As the company’s Corporate Account Executive, he supports customers in the financial, healthcare, and business sector, customizing data recovery solutions for their data loss scenarios, and assuring that all required data security protocols are met while handling their business critical data. Matheson was a founding member of the HDI Chapter of Silicon Valley in 1998, is currently the President of Silicon Valley HDI Chapter, and has held the position of VP of Programs for the chapter in the past. He is passionate about providing internal IT support organizations with current trends and advances in the data recovery industry. Matheson also provides tours of DriveSavers for those customers interested in seeing the operation of the company’s ISO-5 (Class 100) cleanroom and learning more about the entire data recovery operation.

With the Internet more and more becoming the backbone of modern business, information systems and communications technology continues its transformation and evolution to converged next-generation networks (NGN).  The term “convergence” refer to the advanced integration of communications and computing functionalities including the ability to offer voice, data, video, and other increasingly intermingled multimedia services seamlessly over single or multiple infrastructures and platforms — as well as the capability to access such services at any time, at any place, and with an ever-expanding array of network agnostic and “aware” devices.  Your speaker Steve Curry of Advantel Networks will take you through the architecture, challenges and advantages of converged networks and how you can prepare your company and environment for this type of Next Generation Network (NGN).

Date:Wednesday, April 20^th

Networking: 5:30pm-6:00pm

Program: 6:00pm-7:00pm

Where: 1601 Cummins Dr., Suite D, Modesto

MedAmerica Billing Services

RSVP: April 14^th Heather.McCullough@rht.com or phone 209.513.9885

Light refreshments served.

Register today!

Visit our Website @ www.ccvhdi.com

Speaker Bio – Steve Curry, Director of Network Engineering, Advantel Networks

Since 2001, Steve has been the driving force at Advantel Networks in developing the strategy and the team to make it one the fastest growing network convergence engineering firms on the West Coast. Under Steve’s leadership, Advantel Networks has been involved in the design and implementation of hundreds of networks (large and small) both domestically and abroad. Steve has advanced certifications from Juniper, Cisco, HP ProCurve, Microsoft, Meru, Avaya, and many others. Prior to joining Advantel Networks, Steve was with Wakesha Electric Systems and served for seven years in the United States Marine Corps.

“Everything I Know I learned from Prince (and a few others): What I learned about Customer Service from 25 years in the Music Business”

Presented by:
Jon Dressel, former Studio Operations Manager for Prince’s Paisley Park Studios, Studio Designer, Recording Console Designer, Drummer and currently IT Management Customer and Technical Service Evangelist

Starting in the music business at age 13 playing drums in Minneapolis clubs, Jon Dressel spent over 25 years in the music business building and leading technical and operation teams in providing world class service to celebrities including Frank Sinatra, George Martin(Producer of the Beatles), The Beachboys, Deborah Harry (Blondie)Curt Cobain (Nirvana), Stevie Nicks, MC Hammer, and yes, you guessed it Prince, among hundreds of others. Jon brings a unique can do, will do, done attitude to giving customers what they need while maintaining an environment of service sanity on the road to high customer satisfaction.

In this interactive, fund presentation, Jon will discuss customer service through the eyes of a music professional turned IT geek. You will learn how you can apply these simple concepts to providing excellent customer and technical service to your customers and employees.
• The Show Must Go On
• Every Customer/Client/Employee Must be Treated like Prince
• Yon Never Know Who the Next Star is Going to be
• Communication is the King of Pop and Everything Else
• Never Underestimate What People are Capable of Even if it Seems Impossible
• We can Provide Any Service That is Requested… For a Price.
• Perception is Everything – Especially When it isn’t Yours
• Professionalism Always Trumps Perfectionism
• Prince Puts on His Best Clothes and so Should You
• Honesty is the Only Policy and Here’s Why
• What the Most Important Thing a Customer Owns is and Why You Should Never, Ever Take it Away From Them

Our featured speaker Jon Dressel is the IT Operations Manager for MedAmerica Billing Services, Inc. in Modesto, CA. When Jon isn’t ensuring MBSI’s IT department is running smoothly, he enjoys making hot sauce and playing the drums. One of his favorite celebrity moments was teaching Telly Savalas (Kojak) how to play Pac Man.

When:
Wednesday, March 16th
Networking:5:30pm-6:00pm Program: 6:00pm-7:00pm

Where:
1601 Cummins Dr., Suite D, Modesto
MedAmerica Billing Services

RSVP:
by March 14th to: Heather.McCullough@rht.com
Ph: 209.513.9885

Light refreshments served.
Register today!

Visit our Website @ www.ccvhdi.com